Support

If you need help right now

NovaPath Coach is a coaching tool and cannot help in an emergency. If you are thinking about harming yourself or someone else, or you are in immediate danger, please reach a person:

  • United States — call or text 988 (Suicide & Crisis Lifeline), or text HOME to 741741.
  • United Kingdom — call 116 123 (Samaritans).
  • Canada — call or text 988.
  • Anywhere else — call your local emergency number, or find a line at findahelpline.com.

Contact us

Email support@rifglow.com. We answer within two business days. Telling us your iPhone model and iOS version, the app version from Settings, and what you were doing when the problem happened gets you a faster answer.

Please do not paste your journal entries into a support email. We have no access to your content and do not need it to help — describe the problem instead.

Common questions

  • Do I need an account? No. There is no sign-up, no password, and no server. If you want the app itself locked, turn on Face ID in Settings.
  • How do I delete my data? Settings → Delete All My Data. It is immediate and permanent — we hold no copy, so there is nothing for us to restore afterwards. Deleting the app also deletes its data.
  • Can I back up my entries? Yes, but it is off by default so that nothing leaves your iPhone. Turn on “Include in iCloud Backup” in Settings if you want to be able to restore onto a new iPhone. With it off, a lost iPhone means the entries are gone for good.
  • Can I use it on my other iPhone or on the web? Not currently. Your content is stored only on the device you wrote it on, which is the trade-off for it never leaving that device.
  • The coach said something wrong or unhelpful. It is an AI system running on your iPhone and it can be wrong. It is not a clinician. Please report anything harmful to support@rifglow.com — describe what happened rather than sending the conversation, which we cannot see.
  • The coach is unavailable on my iPhone. It uses Apple’s on-device model, which needs iOS 26 or later on Apple-Intelligence-capable hardware with Apple Intelligence turned on. The rest of the app works on every supported iPhone.
  • Does NovaPath Coach work offline? Entirely. It needs no connection to open, to save, or to coach you.
  • How do I cancel my subscription? Settings → Apple Account → Subscriptions on your iPhone, or “Manage in App Store Settings” inside the app. Cancellation and refunds are handled by Apple.

Contact

NovaPath
46 Rio Grande Dr, North Chili, NY 14514, United States
Support: support@rifglow.com
Privacy: support@rifglow.com